This Privacy Policy explains how Lock Change Westminster collects, uses, and protects information submitted through our website, phone calls, contact forms, and service requests. By using this website or contacting us for locksmith service, you agree to the practices described on this page.
Information We Collect
Lock Change Westminster may collect basic contact information when you request lock change, rekey, repair, or mobile locksmith service. This may include your name, phone number, service address, email address, message details, and information about the type of lock or door service you need.
We may also collect non-personal website data such as browser type, device type, pages visited, approximate location, referral source, and general website activity. This information helps us understand how visitors use our website and improve the user experience.
How We Use Your Information
We use the information you provide to respond to service requests, schedule appointments, provide estimates, confirm job details, process customer communication, and improve our locksmith services. We may also use information to follow up about a recent request or answer questions about lock change and rekey service.
Lock Change Westminster does not sell your personal information. We do not use your information for unrelated marketing without a valid business reason or your permission where required.
Phone Calls and Service Requests
When you call Lock Change Westminster at (562)279-2650, we may collect information needed to understand your service request. This may include the property type, lock issue, preferred appointment time, and general location for mobile service.
Calls may be handled by staff, dispatch support, or service representatives. Information shared during a call may be used to send a technician, prepare an estimate, or confirm service details.
Email Communication
You may contact Lock Change Westminster by email at info@lockchangewestminster.com. If you email us, we may use your email address and message content to reply to your question, provide service information, or follow up about your request.
Please do not send sensitive financial information, passwords, or private security codes by email. Email is not always a secure method for sharing confidential information.
Cookies and Website Tracking
Our website may use cookies or similar technologies to improve website function, measure traffic, and understand visitor behavior. Cookies may help us remember preferences, analyze page performance, and improve future content.
You can adjust your browser settings to block or delete cookies. Some parts of the website may not work as smoothly if cookies are disabled.
Third Party Services
Lock Change Westminster may use third party tools for website hosting, analytics, maps, call tracking, advertising, payment processing, or customer communication. These providers may process limited information only as needed to support our business operations.
We are not responsible for the privacy practices of third party websites linked from our website. Visitors should review the privacy policies of any outside website they choose to visit.
Payment Information
If payment is made by card, online invoice, payment link, or other electronic method, payment information may be processed by a secure payment provider. Lock Change Westminster does not intend to store full credit card numbers on this website.
Payment records may be kept for accounting, tax, dispute resolution, and customer service purposes.
How We Protect Information
We use reasonable administrative, technical, and operational measures to help protect customer information. However, no website, phone system, email system, or electronic transmission can be guaranteed completely secure.
Customers should avoid sharing unnecessary sensitive information through website forms, text messages, or email.
Information Sharing
We may share information when needed to complete a service request, operate the website, process payment, comply with legal requirements, prevent fraud, protect safety, or resolve disputes. We do not sell customer contact information to unrelated companies.
Data Retention
Lock Change Westminster may retain customer information for as long as needed for business records, service history, accounting, legal compliance, warranty support, and dispute resolution. When information is no longer needed, we may delete, archive, or anonymize it.
Your Choices
You may contact us to request updates or corrections to your contact information. You may also ask us to stop contacting you for non-essential communication, subject to legal, billing, warranty, or service-related requirements.
Children’s Privacy
This website is intended for general audiences and locksmith service customers. We do not knowingly collect personal information from children under 13 years old.
Policy Updates
Lock Change Westminster may update this Privacy Policy from time to time. Updates may be posted on this page, and continued use of the website after changes means you accept the updated policy.
Contact Us
For questions about this Privacy Policy or how your information is handled, contact Lock Change Westminster by phone at (562)279-2650 or by email at info@lockchangewestminster.com.